All gift card, gift certificate, and service purchases are non-refundable. We do not allow the third party sale of our gift cards. Any gift card being sold by any person or business that is not SKYN MED SPA’s will be voided. All funds are in Canadian dollars.
PRODUCTS
All products purchased at SKYN MED SPA can be exchanged or returned for a full refund within 14 days if unopened, unused, and is in resellable condition. After 14 days, considering the product is yet unopened, unused, and is resellable, we may accept the product for an exchange or store credit only. Opened or used items are not eligible for return/exchange unless they caused a reaction*.
*For returns due to a reaction, we require photo evidence of the symptoms in order for the product to be considered for return or exchange.
SERIES OF TREATMENTS / PACKAGES
We are unable to process any returns for purchased packages or prepaid series of treatments. SKYN MED SPA will make an effort to exchange the purchased packaged or prepaid series of treatments for an equal value product or other spa service on regular priced services and products that are offered at our location.